Dubai Medical University Hospital (DMUH) is committed to protecting the privacy of our patients and all users of our services in full compliance with applicable data protection laws in the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as relevant guidelines issued by the UAE Data Office and other regulatory authorities.

This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. What Personal Data is Collected and How It Is Used

DMUH only collects the minimum necessary personal data to provide and enhance healthcare and support services.
This may include:

Personal Information: Full name, date of birth, Emirates ID/passport number, nationality, gender.

Contact Details: Address, phone number, email address.

Login Information: Secure authentication credentials for our digital services.

Technical Data: Device identifiers, browser information, IP address, and cookies.

Location Data: With your consent, geographic location to access location-based services.

We use your data to:

• Provide medical and support services.
• Communicate about appointments, treatment follow-ups, or inquiries.
• Improve the quality of care and digital service experiences.
• Notify you of updates to our website, application, or services.
• Deliver marketing or promotional messages (with your prior consent).

When you visit our website, certain anonymous information is collected automatically for analytical and performance improvement purposes. This data does not identify you personally.

2. Your Rights Under UAE Data Law

As a data subject, you have the following rights:

Right to Know: How and why your personal data is collected and used.

Right to Access: Obtain a copy of your personal data held by DMUH.

Right to Rectify: Request corrections to inaccurate or incomplete data.

Right to Erasure: Request deletion of personal data in certain cases, subject to legal retention obligations.

Right to Withdraw Consent: Withdraw previously granted consent for data processing, unless required by law or public interest.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.

3. Methods of Data Collection

Direct Collection:
When you contact us through our website, mobile application, call center, email, or in person at DMUH facilities.

Indirect Collection:
We use cookies and tracking tools to enhance your experience on our website and applications. You can adjust your browser settings to decline cookies, though some functionalities may be limited as a result.

4. Children’s Personal Data

Our digital services are not intended for use by individuals under 18 years of age without parental or guardian supervision. A parent or legal guardian must provide and manage the child’s data and act on behalf of the child in exercising data rights.

5. Data Protection and Disclosure

DMUH takes all necessary measures to secure your personal data from unauthorized access, use, alteration, or disclosure. Your data will not be shared with any third party without your consent, except in the following circumstances:

Compliance with applicable UAE laws and regulations.

• To meet legal or judicial requirements.
• For public health protection or safety.
• When necessary for medical insurance processes.
• In the interest of protecting life or preventing serious harm.

We strongly advise using secure, up-to-date browsers and cybersecurity tools when interacting with our digital services.

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purpose it was collected for and to comply with legal, regulatory, or operational requirements. Once the retention period has expired, data will be securely deleted or anonymized.

7. Updates to the Privacy Policy

DMUH reserves the right to revise this Privacy Policy from time to time in accordance with changes to the law or operational practices. All updates will be posted on this page, and your continued use of our services signifies acceptance of the updated terms.

8. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO):
Email: info@dmuh.ae

9. External Websites

Our website and applications may include links to third-party websites with their own privacy policies. We are not responsible for the content or privacy practices of those websites, and we recommend reviewing their privacy statements before sharing any personal information.